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What we can help with
Chip Route House is an independent comparison site. We write about UK-licensed casino brands; we do not operate them, own them, or hold any part in the games. That shapes what an email to us can usefully achieve.
Corrections
A licence detail has changed, a lobby has been redesigned, a control has moved. Tell us and it gets checked, fixed and re-dated.
General and press
Questions about the eight checks, the scoring weights, or how affiliate funding sits alongside the editorial line.
Privacy requests
Access, deletion or any other data protection request under UK GDPR. See the privacy policy for what we hold.
Account problems go to the operator
We cannot open, close, verify, restrict or reinstate an account, chase a withdrawal, apply a bonus or look at a game round. None of that is within reach of a publisher — the operator holds the account and is the only party able to act on it. Their support team is the first stop, in writing; if the complaint stalls, every Great Britain licensee must offer access to an independent dispute resolution service.
If you are trying to stop playing rather than resolve a dispute, GAMSTOP closes every GB-licensed site to you at once, and GamCare runs the National Gambling Helpline free, day and night.
